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FAQ

Fair questions,
straight answers.

Everything buyers, finance teams and procurement actually ask us, in one place. Can’t find yours? Ask us directly.

Getting started

Accounts & receiving

Payments & FX

Security & compliance

Pricing & billing

Getting started

Who is Moneta for?

Businesses that operate across borders: importers, exporters, agencies and platforms that invoice, get paid or pay suppliers in more than one currency. We also work with “complex” businesses that traditional banks de-risk. See who we are.

How long does onboarding take?

The application takes about 15 minutes online. We look up your company in the official business registry, you confirm the details, and directors and beneficial owners verify their ID from their own phones, on their own time. Your application does not wait for everyone to be in the room.

What do I need to apply?

Your registered business details (we prefill from the registry), a description of what your business does and where it operates, and ID for directors and beneficial owners. No branch visits, no certified copies, no paper.

My business has been rejected by banks before. Can I still apply?

Yes. We assess applications against our own regulatory and risk criteria. High-volume, multi-jurisdiction, or in a sector banks avoid? Talk to us before applying. We’ll tell you whether your sector is in scope.

Accounts & receiving

Which currencies can I hold?

EUR, USD, GBP, AUD and AED at launch, all inside one account with a dedicated wallet per currency and full transaction history in each.

How do I receive money?

Each wallet comes with local receiving details in your business’s name. Customers pay you the way they pay any local business.

Are the accounts really in my company's name?

Yes. Your account details carry your business’s name in every currency. Customers see you on the transfer, matching payments to invoices is quick, and your money is always traceable to you.

Can I run multiple entities?

The platform is built with an entity switcher for multi-entity groups. Multi-entity structures are supported on the Scale plan. Talk to us about your group structure.

Payments & FX

How is FX priced?

One disclosed spread applied to the mid-market rate, stepping down with volume. Every quote shows the mid-market rate and our spread separately, before you accept.

Is the rate I'm quoted the rate I settle at?

Yes. A locked quote holds for a countdown window and settles at the quoted rate. Executed conversions are recorded with the mid-market rate and spread at the moment of execution.

What payments can I make?

Domestic payments over local rails, and international payments in the currencies you hold. Fees are per payment and disclosed before you send. See pricing.

Do approvals apply to FX too?

Yes. Conversions go through the same maker-checker workflow as payments. The person who books a conversion does not have to be the person who approves it, and thresholds apply by amount.

Security & compliance

How is my money handled?

Client funds are held with regulated partner institutions, separate from Moneta’s own funds, in accounts and IBANs issued in your business’s name. Settlement runs through regulated partner institutions. The full picture is on the security page.

Can my auditors get what they need?

Yes. Every action is logged: who created it, who approved it, when. Statements and full transaction exports are free on every plan. FX executions are recorded with rate and spread.

Pricing & billing

What does Moneta cost?

Account opening is free, and there’s a monthly account fee from €49. Full transaction pricing is confirmed at account opening. The full fee schedule is on the pricing page.

Are there minimum balances or inactivity fees?

No. You pay the monthly account fee and per-transaction charges. A quiet month costs you the account fee and nothing else.

Can we negotiate volume pricing?

Yes. Payment fees and the FX spread step down with volume on the Growth plan, and Scale pricing is negotiated directly against your flows.

When does billing start?

Nothing is charged until your account is approved and open.

Still have a question?

Email hello@monetaworldwide.com or use the contact form.