Financial Services Guide

In preparation

The complete Financial Services Guide is being finalised with our licensee and will be published here. It is the document that tells you who provides the Moneta Business Account, how they are paid, and how to complain. Until then, this is what it will cover.

1. Purpose of this guide

Why you are given a Financial Services Guide before any financial service is provided, and how to ask for more information.

2. Who provides the services

The licensed issuer of the Moneta Business Account and payment services, the licence it operates under, and the role of Moneta Worldwide as the platform and distributor.

3. What the services are

A business payment account with wallets in supported currencies, local and international payments, and currency conversion. Not a credit product, deposit account or interest-bearing investment.

4. Remuneration and benefits

How the issuer and Moneta are paid: account fees, payment fees, FX margins and any commercial arrangements between the parties. Amounts follow the published pricing and your quote.

5. Conflicts of interest

How conflicts between the issuer, Moneta and technology providers are identified and managed.

6. Compensation arrangements

The professional indemnity insurance the issuer maintains for the services it provides.

7. Dispute resolution

How to raise a query or complaint with Moneta, how it is escalated to the issuer, and the external dispute resolution scheme available to eligible complainants. See our complaints page.

8. Privacy

How personal information is collected, used and disclosed in providing the services, in line with our Privacy Policy.